A growing digital radiology and medical consultancy company focused on delivering high quality and satisfactory services to patients and clients.As a result of strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professional.
Required Experience 3-5 years
Industry:Consulting
Minimum QualificationDegree
Application Deadline2014-01-22
Job Summary:
Manage the front desk office and Interact with Patients and Clients to provide and process information in response to inquiries, concerns and requests about services.
Responsibilities:
- Deal directly with clients by telephone or electronically
- Provide information to callers and clients about company services
- Manage inquiries and record appointments in given forms, softwares and web portals
- Handle & respond promptly to client/patient inquiries and complaints
- Direct client’s requests and unresolved issues as appropriate
- Coordinate incoming and outgoing mails and deliveries
- Compute bills for clients manually and electronically
- Schedule appointments and manage clients accounts
- Maintain appointment diary both manually and electronically
- Communicate and coordinate activities within internal departments
Qualifications and Requirements:
- Candidate must possess a Bachelor’s degree in a relevant field
- Minimum of 3 years experience in Client service/relations
- Excellent communication and administrative skills
- Ability to prioritize and handle multiple client/patient queries
- Must be proficient in the use of Microsoft Office Suite.
- Experience working in the health care industry
- Conversant with technology and ability to multitask
- Possess a strong work ethic, flexible and a team player
Key Competencies & Attributes:
- High level of patience & good listening skills
- Self driven and result oriented
- Good relationship management skills
- Customer service orientation
- Excellent interpersonal skills
- Problem analysis and problem-solving skills
- Attention to details and accuracy
- Smart and hardworking
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