FRONT DESK/CLIENT SERVICE OFFICER- Lagos (Full time)

A growing digital radiology and medical consultancy company focused on delivering high quality and satisfactory services to patients and clients.As a result of strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professional.

Required Experience                 3-5 years

Industry:Consulting

Minimum QualificationDegree

Application Deadline2014-01-22

Job Summary:

Manage the front desk office and Interact with Patients and Clients to provide and process information in response to inquiries, concerns and requests about services.

Responsibilities:

• Deal directly with clients by telephone or electronically
• Provide information to callers and clients about company services
• Manage inquiries and record appointments in given forms, softwares and web portals
• Handle & respond promptly to client/patient inquiries and complaints
• Direct client’s requests and unresolved issues as appropriate
• Coordinate incoming and outgoing mails and deliveries
• Compute bills for clients manually and electronically
• Schedule appointments and manage clients accounts
• Maintain appointment diary both manually and electronically
• Communicate and coordinate activities within internal departments

Qualifications and Requirements:

• Candidate must possess a Bachelor’s degree in a relevant field
• Minimum of 3 years experience in Client service/relations
• Excellent communication and administrative skills
• Ability to prioritize and handle multiple client/patient queries
• Must be proficient in the use of Microsoft Office Suite.
• Experience working in the health care industry
• Conversant with technology and ability to multitask
• Possess a strong work ethic, flexible and a team player

Key Competencies & Attributes:

• High level of patience & good listening skills
• Self driven and result oriented
• Good relationship management skills
• Customer service orientation
• Excellent interpersonal skills
• Problem analysis and problem-solving skills
• Attention to details and accuracy
• Smart and hardworking

To apply for this job, send your cv to 21f8c@jbng.me

Source: 

GUARDIAN JOBS

CFA Opportunity: RedLAC seeks consultants for Resources Mobilization workshop

RedLAC extended the deadline of its call for proposals to carry out the 9^th RedLAC Capacity Building Workshop on Resources Mobilization for Environmental Funds. The workshop will take place in Costa Rica, on November 1^st to 3^rd, 2013 and will present a practical focus and case studies.

The specialist should have experience in capacity building practices and knowledge of the workshop topics. It is also important to know how EFs operate, preferably with experience working with Funds.

Consultants interested in the project should check the detailed Terms of Reference and send a proposal, specifying the approach to be taken and cost details, with CV attached, to Camila Monteiro no later than June 28^th, 2013.