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VACANCY FOR ASSISTANT SERVICE DELIVERY MANAGER @ LOGISTIQ XPEDITORS LTD

COMPANY PROFILE

Indigenous Supply Chain Management Company with offices in Lagos and Port-Harcourt requires the services of an experienced Asst. Service Delivery Manager. The required individual will support the Service Delivery Manager to manage the customer service delivery for the successful provision of logistics and supply chain management services to the companies’ clients which include International Oil & Gas, Energy, Telecommunications and Blue Chip FMCG Companies in Nigeria.

This position will report to the Service Delivery Manager. The Service Delivery team is the "centrepiece" to support the company’s enhanced value proposition for providing increased value to our Customers through the Supply Chain and make it easier to do business with us. The asst. SDM position will result in significant performance improvements on our customer scorecards and strengthen our customer relationships and ultimately translating into increased revenue.

Job Description:

• Review performance relative to customer expectations to measure performance compared to expectations previously outlined by the customer and us.

• Responsible for overseeing Supply Chain/Service Delivery Initiatives for the Mass Market with major focus on our Customer’s.

• Develop an annual Customer Supply Chain/Service Delivery Plan and lead implementation efforts with other operations staff.

• Plan, coordinate and lead Customer-driven Supply Chain improvement efforts with the aim of achieving cost saving and operational efficiencies throughout the supply chain.

• Analyze impact of Service Delivery changes (such as fees, dues and charges) and participate in Customer negotiations for allowances.

• Act as liaison and manage the demand forecasting process between the customer and the Business Development unit.

• Coordinate all Supply Chain communication between the Customer and us and proactively educate SBUs about critical customer requirements.

• Participate as a core team member of the Service Delivery Unit including participation in weekly meetings and Quarterly Customer reviews.

• Develop strong relationships with customer supply chains personnel and act as the single point of contact to the Customer on all critical Service Delivery communication.

JOB REQUIREMENTS 

• Graduate with at least three years experience in Supply Chain Management, Planning, Forecasting, Operations, Distribution, Customer Service

• Project Management Experience Preferred

• Demonstrated ability to translate the company’s vision into a service delivery plan, as well as hands on approach to succeed in a demanding environment.

• Strong customer-facing skills and a passion for service excellence

• Proven people management skills and the ability to show commitment to leading and developing your team (experience of appraisals, training and management of team performance)

• Excellent analytical and communication skills coupled with influencing skills and teamwork.

• Good knowledge of country’s tariff, competition and trade regulations

• Skilled in Supply Chain Management tools and techniques

COMPENSATION/PERKS:

Commensurate with experience.

If you qualify, please send in application with the title of the position as subject of the mail to careers@lxGlobal.com cc. info@lxglobal.com, cc. seyi.abiodun@lxglobal.com